TechForce1
Voicenet's TechForce1 support services team handles assistance tasks from the desktop to the data center -- and beyond -- including total network management; on-site technical assistance and troubleshooting; broadband Internet connectivity solutions and network security facilitation, testing and remediation.
Voicenet provides dispatched technicians to handle on-site tasks such as maintenance and device replacement/upgrade, emergency response, and consultation on network design, bandwidth requirements and minimizing downtime. Voicenet also offers telephone support to answer your questions, provide insight and technical expertise, and to be the support resource that is there when you need them. TechForce1 can provide your technology team with the depth to respond to any problem and to plan for future growth and expansion.
At Voicenet, the customer's satisfaction is the only acceptable outcome. You are not just an account number to us, or a name. Our goal is for every account to have a personal technician, familiar with you and your network and systems, on hand to dispatch to your location. Our TechForce1 clients are assigned a primary and backup technician that they know, and who know them. TechForce1 customer support is not a long wait on an automated phone system. Our support is personal, live and available when you need it. By not rotating new staff through your IT department, we can save you time and money. We are placing ourselves in your shoes: and we're not happy if you're not.