Technical Support
Welcome to Voicenet Customer Technical Support. The Voicenet staff is trained to guide each customer through their individual problem, until it is resolved. We take an interactive approach to our technical support by making sure customers receive the optimal Internet experience, through emphasis on computer skill development. Our goal is to not only to solve problems for customers, but to teach them as we help.
Our technical support staff is divided into separate levels, providing Voicenet technical assistance at higher, more professional levels. Customer issues can be escalated to more experienced technicians, when resolving unusual or difficult problems.
Voicenet subscribers can also access information about our ground-breaking Internet Telephone Network, local access number listings for data and voice, parental control options, and software downloads.
Added Value
Voicenet WebMail - Voicenet WebMail lets you send and receive your Voicenet e-mail from anywhere in the world. All you need is Internet connectivity and access to a Web browser.
Voicenet E-Mail Protection - Helps stop damaging computer viruses dead in their tracks! Our high-speed system automatically examines all incoming e-mail attachments and scans for known viruses, worms and other malicious files.
Voicenet WebControl - Although the majority of material on the Web is suitable for all audiences, a small percentage of sites may be inappropriate for certain viewers. Voicenet's WebControl™ is an innovative server-based Internet filtering system that prevents those sites from being visited.
Account Management
Residential/Commercial Dial-Up and Dial-Up ISDN Users - System Usage - Determine the amount of time utilized for your dial-up connection, disk usage and Web transfer statistics.
Residential/Commercial Dial-Up and Dial-Up ISDN Users - Account Management - Change your password or credit card information.
Domain Webhosting Account Usage and Management - Voicenet domain Webhosting customers can review their usage and manage many features of their accounts using the Voicenet Account Manager (VAM).
Customer Support
Tech Support Request Form - You can reach Voicenet Technical Support by calling us toll-free at 800.835.5710. Or you can fill out a Tech Support Request Form that will give us some clues to help diagnose your problem.
Tech Support Quick Reference - A quick guide to configuration settings and path names for your Voicenet account.
Can't find what you're looking for? Call Voicenet at 800.835.5710 and we'll help.
Questions concerning Voicenet can be answered by emailing support@voicenet.com. When contacting our technical support staff, we provide a toll free number 1-800-835-5710 and a local number (215-259-2100). We at Voicenet want to provide the best technical support available for our customers. If there is anything we can do to help, or provide better support in some way, please don't hesitate to tell us.